Hi Eric,
Thanks for your time and effort on Saturday morning. I thought that it was an excellent session with a very skilled fitter who was able to answer all of my questions and provide a great set up.
The ride home was excellent and the setup was again validated on Sunday when I went out for another 25 miles. I agree with the handlebar/stem setup and will make this change when money permits and also think that we have a hit with the saddle but feel like I will have to go for the gel version as I still had some pain on Sunday after a while but am not sure if this is because I am reaching too far because of the stem.
I'll be back to the store next Saturday or Sunday to return the test saddle and thanks again for you skills on Saturday.
Kind regards,
Matt
Date 22nd February 2010
Dear Sir/Madam Recently I purchased a 2010 Specialized Stumpjumper FSR Carbon from your Concept
Store in Ruislip which I have just taken collection of.
This is my third Specialized mountain bike since 2004 and my 2nd
Stumpjumper, so it’s clear to see I’m happy with the
product. I must admit with this new purchase it was more than I
wanted to spend or even afford, however with 0% interest free credit
option it made it within my reach. The reason I felt
the need to put pen to paper, so too speak was the impeccable service
I received from all the staff I had dealings with during my purchase.
Especially my sales person Eric, Eric customer service and product
Knowledge of the bike and its components was second too none, which
inspired me to go for it and buy the bike I always wanted... I did have to
wait 5-6 weeks for my new Stumpy but that was well worth the wait, I
was being informed on the status of my order along the way and then
on collection Eric went through the operation of the bike and its
components such as the Brain, Brakes etc.
I just wanted to show my appreciation for the good service I received from your staff
especially Eric, all are a credit to Specialized and your store. I
would not hesitate in recommending your store to anyone looking for a
new bike full stop. Please would you pass on my thanks to Eric and the staff at the Concept store Ruislip. Yours Sincerely Mark Jones
Hi [Concept Store],
I have recieved all your e-mails and it all sounds well. I would like to thank you for your outstanding and timely service to me as well as Chrysa. I am completely satisfied as well as confident that everything is under control. It is a large burden lifted. I look forward to meeting you, and will see you at 1p.m. on the 26th.
My best wishes,
ERIC
Many thanks for all the help this morning and advise really appreciate,you were very helpful and patient Thanks.
I would also be interested in getting mountain bike stumpjumper ht carbon frame full house with best components etc/hard tail. Please advise if available and price that this would cost?
THANKS
TREVOR
Dear Paul,
I recently purchased the Vita Elite from your shop. I wanted to write to you to compliment your staff on their helpfulness and knowledge of all of your bikes. In particular Eric... made my experience completely stress free, being very helpful and unbiased... ...It was purely because of your staff's helpfulness, knowledge, non-aggressive sale tactics and great attitude that I returned to your store and purchased the vita elite.
In an age when so many companies don't seem to care about customer service any more, Ruislip Specialized has not lost this concept. I am a very satisfied customer, and will highly recommend your company to other people.
Yours sincerely,
Helen
Hi Alex, Eric.
I would like to thank you for your patience and all the work that went into the building, setup, and repacking of my bike and then helping me to get to the train station. I have to admit it was quite an effort getting it onboard my ship. I was asked a few times by security at several train and tube stations as to the contents of the 'big red bag'.
Well it took me about 2hrs to set it up again and then I took it for a ride on the roads Lance Armstrong used for many of his training camps on the island of Madeira and Gran Canaria. It was a joy riding... ...since many professional training camps are done there, I had many who were admiring the bike.
Again I want to thank you for the excellent service I received.
Johan